Consumer Experience

From search to action
through structured flows.

Users across TOMI's 17 live marketplaces can discover local businesses, book tables, place orders, get directions, and contact merchants — all through a unified, structured experience available on web, kiosk, and mobile.

Reserve a Table See Live Examples
Padaria, Cascais
All Open now Near me ★ 4+
Padaria Central
★ 4.8 · Open · 0.4 km
Book
Casa do Pão
★ 4.6 · Open · 0.7 km
Order
Book Order Route Call
Same UI on Kiosk · Web · Mobile Live now
1

Search & Discover

Find local businesses by name, category, or location across any TOMI marketplace

2

Select & Review

Explore business details, hours, ratings, menus, and availability in real time

3

Take Action

Book a table, place an order, request directions, or contact the business directly

Action 01 — Reserve a Table

Book a Table

Availability based on the merchant's table configuration. Confirmation is sent after the merchant or platform workflow validates the request. Available on kiosk, web marketplace, and mobile.

Date & time selection

Rolling 7-day calendar with merchant-managed slot availability

Party size & guest details

Name, phone, email, and special requests captured at booking

Confirmation after validation

Email + SMS confirmation with booking reference. Synced to merchant dashboard after approval.

Kiosk · Web · Mobile Confirmed by merchant
Featured live example · Bairro Digital Cascais
Visit →
Open Reservations
Party size
2
Select date
Available times
Your details
Booking and reservation flows

Booking and reservation flows

Users can request bookings or reservations through structured flows. Availability and confirmation are managed by the participating business.

User action · Booking example
View live example →

See how users move from business profile to booking request in a public TOMI Local Commerce deployment.

Open Reservations
Party size
2
Select date
Available times
Guest details
Action 02 — Order Online

Order Online

Structured menus maintained by merchants through their dashboard. Delivery and takeaway options. Payments processed securely via TOMI Secure Pay — orders confirmed by the business to both customer and merchant.

Live merchant catalogue

Products, prices, and availability managed directly by the business owner

Delivery & takeaway

User selects fulfilment method, enters address, and pays via TOMI Secure Pay

Real-time order status

Order accepted, in preparation, out for delivery — tracked end to end

Delivery & Takeaway TOMI Secure Pay
Featured live example · Bairro Digital Cascais
Visit →
Online Order
Total €40
Action 03 — Contact the Business

Get in Touch

Every contact channel is merchant-managed and verified through the TOMI dashboard. Users can call directly, send messages, start a live chat, or reach out via social — all from the same business profile.

Phone & email

Verified contact details stored in the merchant profile, always up to date

Direct messaging

Message goes directly to the merchant's TOMI inbox. Average response: 4 min.

All data merchant-controlled

Contact details updated by business owner in real time through the dashboard

Featured live example · Bairro Digital Cascais
Visit →
Replies in 4 min
Action 04 — Get Directions

Get There Easily.

Multi-modal routing from any location, powered by GPS coordinates verified by the merchant. Walking, driving, cycling, and public transit — all from a single business profile. Directions also available at any TOMI kiosk.

Verified GPS coordinates

Exact location confirmed by the merchant, consistent across all channels

Physical kiosk QR

Scan QR at any TOMI kiosk to send directions to your phone

Opens in navigation app

One tap to open your preferred navigation app with the destination pre-set from the business profile

Featured live example · Bairro Digital Cascais
Visit →

Omnichannel User Experience

Every action, every channel.

Users can book, order, contact, and navigate through any TOMI touchpoint — kiosk, mobile, or marketplace web.

TOMI Kiosks

Physical touchscreen kiosks in high-footfall areas. Search, book, order, and print directions on the spot.

47 kiosks · Cascais
Mobile Web

Responsive marketplace fully accessible on any device. Full booking and ordering experience from mobile browsers.

Progressive Web App
Web Marketplace

Full desktop marketplace with advanced search, filtering, and business profiles. All 17 marketplaces live.

17 live marketplaces
Citizen App

Native mobile app for citizens to search, book, and order from any TOMI marketplace, anywhere.

iOS · Android

Experience It Live

See these actions in
a live marketplace.

Every interaction shown on this page is live and operational across TOMI's 17 marketplaces — not a prototype. Browse a real marketplace to experience the full user journey.

See Cascais Merchants See All Deployments