Consumer Experience

From search to action
through structured flows.

Users across TOMI's 17 live marketplaces can discover local businesses, book tables, place orders, get directions, and contact merchants — all through a unified, structured experience available on web, kiosk, and mobile app.

Reserve a Table See Live Examples
Restaurant, Torres Novas
All Available today Near me ★ 4+
Restaurante Torres Novas
★ 4.8 · Available · 0.4 km
Book
Be You Tiful
★ 4.6 · Available · 0.7 km
Order
Book Order Route Call
Same UI on Kiosk · Web · Mobile Live now
1

Search & Discover

Search → View business profile → Request booking or order

2

Select & Review

Request sent → Business reviews → Confirmation

3

Take Action

Real user actions are routed through structured business workflows

Action 01 — Reserve a Table

Book a Table

Availability based on the merchant's table configuration. Confirmation is sent after the merchant or platform workflow validates the request. Available on kiosk, web marketplace, and mobile.

Booking workflow

User requests booking
→
Business reviews request
→
Booking confirmed by business

Date & time selection

Rolling 7-day calendar with merchant-managed slot availability

Party size & guest details

Name, phone, email, and special requests captured at booking

Confirmation after validation

Email confirmation with booking reference. Synced to merchant dashboard after approval.

Live merchant example · Torres Novas Vila
View Restaurant Profile →
Available Reservations
Party size
2
Select date
Available times
Your details
Service booking and reservation flows

Service booking and reservation flows

Users can request service appointments or table reservations through structured flows. Availability and confirmation are managed by the participating business.

User action · Service or reservation example
View Beauty Booking →

See how users move from business profile to a service booking or reservation request in a public TOMI Local Commerce deployment.

Available Reservations
Party size
2
Select date
Available times
Guest details
Action 02 — Order Online

Order Online

Structured menus maintained by merchants through their dashboard. Delivery and takeaway options. Payments processed securely via TOMI Secure Pay — orders confirmed by the business to both customer and merchant.

Ordering workflow

User places order
→
Business processes order
→
Order confirmed by business

Live merchant catalogue

Products, prices, and availability managed directly by the business owner

Delivery & takeaway

User selects fulfilment method, enters address, and pays via TOMI Secure Pay

Order status managed through the business workflow

Order accepted, in preparation, out for delivery — managed directly by the business

Delivery & Takeaway TOMI Secure Pay
Live merchant example · Compra Condeixa
View Local Products →
Online Order
Total €40
Action 03 — Contact the Business

Get in Touch

Every contact channel is merchant-managed and verified through the TOMI dashboard. Users can call directly, send messages, start a live chat, or reach out via social — all from the same business profile.

Phone & email

Verified contact details stored in the merchant profile, always up to date

Direct messaging

Message goes directly to the merchant's TOMI inbox. Responses managed by the business.

All data merchant-controlled

Contact details updated through the business dashboard

Live merchant example · Vila Real marketplace
View Local Shop →
Responses managed by the business
Action 04 — Get Directions

Get There Easily.

Multi-modal routing from any location, powered by GPS coordinates verified by the merchant. Walking, driving, cycling, and public transit — all from a single business profile. Directions also available at any TOMI kiosk.

Verified GPS coordinates

Exact location confirmed by the merchant, consistent across all channels

Physical kiosk QR

Scan QR at any TOMI kiosk to send directions to your phone

Navigation app handoff

One tap routes to the preferred navigation app with the destination pre-set from the business profile

Live merchant example · Torres Novas Vila
View Restaurant Profile →

Omnichannel User Experience

Every action, every channel.

Users can book, order, contact, and navigate through any TOMI touchpoint — kiosk, mobile, or marketplace web.

TOMI Kiosks

Physical touchscreen kiosks in high-footfall areas. Search, book, order, and print directions on the spot.

Kiosk access · Cascais
Mobile Web

Responsive marketplace fully accessible on any device. Full booking and ordering experience from mobile browsers.

Progressive Web App
Web Marketplace

Full desktop marketplace with advanced search, filtering, and business profiles. All 17 marketplaces live.

17 live marketplaces
Citizen App

Native mobile app for citizens to search, book, and order from any TOMI marketplace, anywhere.

iOS · Android

All Deployments

Explore the full
deployment network.

The examples above show individual user journeys. Open the deployments page to review the broader network of live marketplaces, regions, businesses, and operational coverage.

View All Deployments Back to Overview